Be a smart Patient

One reason why we are reluctant to go to the doctor or hospital, could be due to communication problems. This is because we are not really know what we really feel when we get sick. Then, to get the most out of meetings with doctors, patients should prepare themselves:

* Wear clothing that allows doctors to do the examination.

* Take note of complaint to the doctor to deliver, what perceived, and efforts already undertaken to reduce the pain. Also never let the disease or being suffered, wrote to a drug that is being drunk, and if there are allergies of you.

* From the frequently asked questions about patient complaints and physical examination, the doctor will diagnose and provide therapy, including prescription drugs. Patients are entitled to clear information about the investigation, asking if there is something not clear yet, also took the decision to accept or reject a doctor's advice about treatment will be given. If the patient does not accept the decision of the doctor, he was entitled to seek a second opinion from other doctors.

* Smart Patients need to ask questions and find out what medicine your doctor prescribes and its benefits.

* If the financial conditions are not possible, patients need to ask for generic drugs. Remember, treatment takes time, patience, and perseverance. There are doctors who want to carry the patient will recover quickly, so do various types of inspection that is not necessarily required or given excessive medication.

* On the contrary, a wise doctor is able to communicate effectively with patients. Doctors want to listen to patients' complaints, answer questions and explain the situation of the patient, advising enough, and not just give recipes, so that patients were satisfied.

* The ability to communicate is at the core of the work of doctors. Real cleverness is secondary. Section, 60 percent of the patients was not sick, but having a functional disorder. Only 40 percent who are really sick, or even 20 percent will heal itself.

Then, how to deal with doctors who are not communicative? Your advised is to leave the room and immediately moved the doctor if possible.

If Not Satisfied Feeling

Ever been disappointed by the service at the hospital? In order for your complaint submitted better, here are some steps:

* If you have a complaint, write down clearly the date, day, and hour of the incident, if necessary, the name of the officer who provides the service. Then you can contact the public relations department or customer service hospital.

* There is the head of the hospital in charge of taking care of maintenance problems or complaints, so patients are advised to contact the Head (Field) Nursing if dissatisfied. If the problem is not solved, it was likely a direct forward to the director or head of the hospital.

* You can contact representatives of the Hospital Association of Indonesia's local. Persi has stewardship in all areas in all provinces in Indonesia.

* Make the suggestion box in each hospital to communicate the things that are considered patients (consumers) are not worth doing by hospital personnel. This is a positive feedback to the hospitals for correction. Without input from consumers, the hospital manager will always feel that the service provided is good enough. So, input or criticism should be accepted as a mechanism for user control of hospital services.

* If you are not satisfied with physician services, consumers can immediately clarify with a doctor first. Including the alleged error service procedure (drugs, doses, and action).

* It is not justifiable if clarification when patients do, the doctor does not serve well, such as avoidance or plead not have time. A doctor who provides services to patients already bound by a contract, known as therapeutic contract , so that the doctor concerned must give an explanation for each question the patient. Professional attitude must be maintained by the doctors.

* Understand the rights of patients, one gets a clear and correct information. Use it well right, tell the doctor that you are entitled to the information you want. If there are less obvious, such as a matter of choice of drug (generic or patent), dosage, medical treatment, patients also have the right to ask for receipts for hospital bills for patients hospitalized for up to clear properly clarified, also about the use of drugs and equipment must pay.

* Observing and researching medical action whatever has been done, whether as it should be paid. Is the patient's right to know every dollar spent to pay for hospital expenses.